Is There A Device Driver Conflict???

The following procedure might require you to restart your computer, which will close this troubleshooter. If possible, view this troubleshooter on another computer while you perform the steps on the computer you are troubleshooting.

One of the devices installed on your computer might be causing the problem. To pinpoint the problem, turn off all of your devices except for system devices.

To turn off your devices:
1. Open Device Manager.
2. Double-click the entire category headings, except System devices, to display the devices listed under them.
3. Right-click the first listed device, and then click Properties.
4. On the General tab, in the Device usage list, click Do not use this device (disable), and then click OK.

If the Device usage list appears dimmed, the device is necessary for your computer to function and it cannot be turned off.

5. Repeat steps 3 and 4 for each listed device, except for the system devices and your mouse.
6. Close the Device Manager, and then restart your computer.


Note:
To open Device Manager, click Start, click Control Panel, click Performance and Maintenance, and then click System. In the System Properties dialog box, click the Hardware tab, and then click Device Manager. If you still have a problem after you turn off your devices, the devices are not causing the problem. Turn all of the devices back on in Device Manager, and then click No at the bottom of this page. If you can complete Setup after you turn off your devices, there might be a problem with one or more device drivers.

To determine which device is causing a problem:
1. Open Device Manager.
2. Right-click one of the devices that you turned off, and then click Properties.
3. On the General tab, in the Device usage list, click Use this device (enable), and then click OK.
4. Restart your computer.
5. Repeat steps 1 through 4 until you experience the problem again.

If you determine that a particular device is causing the problem, contact the device manufacturer to obtain updated drivers or updated BIOS for the device.